FNB FirstJob Learner Programme
FirstRand Group, through FNB, is inviting applications for its FirstJob Learner Programme in Johannesburg. The Learner role is a development opportunity that allows successful candidates to complete a formal, registered qualification while gaining practical workplace experience. During the programme, learners will perform tasks that support business objectives, including research, analysis, administration, process-related activities and project work. Participants will also receive additional work-related training as required and are expected to fulfil all the requirements of their registered qualification. This opportunity provides exposure to business operations, customer service, financial processes and professional development within the banking environment.
Location: Johannesburg, South Africa
Job Type: Part-Time
Programme Type: Learnership / Development Opportunity
Qualification: Formal, registered qualification
Closing Date: 20 November 2026
Key Duties and Responsibilities
Successful candidates will be expected to perform the following duties:
Risk and Financial Awareness
- Identify and escalate potential risks that may lead to increased costs.
- Demonstrate cost consciousness and understand their personal contribution to costs.
- Develop knowledge and understanding of financial processes.
- Adhere to required operating standards.
Customer Service
- Follow the organisation’s shared values, service standards and Treating Customers Fairly (TCF) outcomes when interacting with customers.
- Resolve customer dissatisfaction and complaints while taking ownership of problems.
- Communicate with customers according to agreed standards.
- Collect customer feedback to help improve service delivery.
- Ensure product knowledge and advice are technically accurate.
Operational and Process Improvement
- Follow enhanced processes and procedures to maintain operational efficiency.
- Ensure that quality standards are maintained.
- Comply with company policies and procedures.
- Maintain accurate activity reports.
- Investigate innovative ways to optimise processes.
- Contribute to aligning business processes with customer service.
- Advise line management about potential process and system improvements.
Teamwork and Collaboration
- Work with colleagues to achieve team goals.
- Value individual contributions and respect others.
- Share information and knowledge that benefits the team.
- Respect diversity and promote inclusivity.
Personal and Professional Development
- Identify activities that address personal development gaps.
- Create a personal development plan and review it with the team leader.
- Understand the competencies and skills required for personal development and improved performance.
- Demonstrate commitment to continuous learning and improvement.
Important Programme Information
- The role combines formal learning with practical workplace experience.
- Learners must complete all requirements of their registered qualification.
- Additional work-related training will be provided when required.
- The position is based in Johannesburg.
- The advertised work arrangement is part-time.
Employment Equity
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The bank supports the recruitment and advancement of people with disabilities. Candidates may voluntarily disclose disability information during the application process. FirstRand states that this information will be kept confidential unless disclosure is required by law.
How to Apply
Interested applicants should submit their applications online through the official FirstRand recruitment platform. Use the following link to access the FirstJob Learner vacancy: Apply Online for the FirstJob Learner Programme. Applicants are encouraged to submit their applications before the closing date. The employer has indicated that applications will not be accepted on the closing date or afterwards.
Disclaimer
Q-Careers shares job opportunities to help South African job seekers discover employment opportunities. We are not the employer or recruitment agency responsible for this vacancy. All applications must be submitted through the official application process provided by the employer. Applicants are encouraged to verify the vacancy details and requirements before applying. Q-Careers will never ask applicants to pay money in exchange for a job opportunity.
Closing Date: 20 November 2026
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