Europcar Learnership

Europcar, part of Motus Corporation, is offering a 6-month fixed-term learnership for unemployed youth interested in developing a career in customer service and call centre operations. The learnership is designed to provide practical workplace experience together with a nationally recognised NQF Level 3 qualification in Contact Centre and Business Process Outsourcing Support.

Based in Bruma, Johannesburg, successful learners will gain exposure to reservations, customer service, rental administration and sales support while completing classroom training and workplace-based learning.

Position: Learnership: Car Rental – Call Centre Agent
Employer: Motus Corporation – Europcar
Location: Bruma, Johannesburg, Gauteng
Duration: 6 months
Qualification: Contact Centre and Business Process Outsourcing Support – NQF Level 3
Closing Date: 12 November 2026

Minimum Requirements

Applicants must meet the following requirements:

• Be unemployed and available full-time for the duration of the learnership.
• Be between 19 and 25 years of age. Flexibility may apply depending on circumstances.
• Have a Grade 12 / Matric qualification or equivalent.
• Be proficient in English.
• Additional South African languages will be advantageous.
• Have basic computer literacy, including Microsoft Office, email and internet applications.
• A valid driver’s licence is advantageous.
• Be willing to undergo criminal and credit checks in line with company policy.
• Be willing to work shifts, weekends, public holidays and overtime.

Learnership Responsibilities

Successful learners will be expected to:

• Fulfil all learnership qualification requirements within the prescribed timeframes and standards.
• Attend all classroom training sessions.
• Participate in workplace learning activities.
• Complete assessments and assignments.
• Complete portfolios of evidence.
• Meet all practical workplace requirements associated with the programme.

Call Centre Duties

Learners will gain practical experience in customer service and call centre operations, including:

• Answering inbound customer calls professionally and efficiently.
• Processing rental reservations, amendments, extensions and cancellations accurately.
• Handling customer enquiries about vehicle availability, pricing, products, promotions and company policies.
• Providing customers with product and service information.
• Resolving customer complaints and escalating complex issues appropriately.
• Following up on customer requests and outstanding queries.
• Achieving call quality, productivity and service-level standards.
• Maintaining accurate customer records and updating systems accordingly.
• Building positive customer relationships through professional communication.

Required Competencies

Europcar is looking for candidates with the following competencies:

• Excellent communication skills.
• Ability to conduct an effective needs analysis with customers.
• Strong listening skills.
• Customer service skills.
• Selling skills.
• Discipline and ability to comply with rules and procedures.
• Adaptability and willingness to learn.
• Positive response to change.
• Strong attention to detail.
• Accuracy.
• Persuasion skills.
• Rapport-building skills.
• Time management.
• Patience and tolerance.

Personal Attributes

Successful candidates should be:

• Customer-centric.
• Consistent in applying their skills, knowledge, attitude and talents.
• Target-oriented.
• Patient.
• Team players.
• Observant.
• Resilient and able to work under constant measurement and pressure.
• Positive.
• Honest and demonstrate integrity.
• Self-motivated.
• Self-confident.

Why Apply?

This Europcar learnership provides unemployed young people with the opportunity to gain practical call centre and customer service experience while working towards a nationally recognised NQF Level 3 qualification. Learners will also gain exposure to the automotive rental industry, including reservations, customer enquiries, rental administration, sales support and complaint resolution.

How to Apply

Interested applicants should apply through the official Motus/Europcar recruitment process. Applicants should use the employer’s official recruitment channels to locate and apply for the vacancy.

Disclaimer

Q-Careers shares job opportunities to help South African job seekers discover employment opportunities. We are not the employer or recruitment agency responsible for this vacancy. All applications must be submitted through the official application process provided by the employer. Applicants are encouraged to verify the vacancy details and requirements before applying. Q-Careers will never ask applicants to pay money in exchange for a job opportunity.

Closing Date: 12 November 2026

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