Tracker Call Centre Learnership
Tracker Connect is offering a 12-month Call Centre / Control Centre Learnership for unemployed South African youth who are interested in customer service, communication and professional development. Successful candidates will be placed within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres, where they will gain practical workplace exposure and experience in customer engagement, communication, sales support, problem-solving and business systems.
The programme combines structured unit-standard-based learning with practical workplace experience and leads to a full qualification consisting of 132 credits.
Upon successful completion, learners will have developed skills that can improve their future employability and provide a foundation for further career opportunities.
Position: Call Centre / Control Centre Learnership
Employer: Tracker Connect
Location: Gauteng
Duration: 12 months
Closing Date: 11 November 2026
Minimum Requirements
Applicants must meet the following requirements:
- Be a South African citizen with a valid South African ID.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full-time.
- Have no previous formal work experience.
- Have basic computer literacy.
- Have a Matric qualification.
- Have a minimum Level 4 in English.
- Have a pass in Mathematics or Mathematical Literacy.
Key Learnership Outcomes
The programme will develop competencies in the following areas:
- Providing effective first-contact and one-stop customer resolution.
- Capturing and updating customer information.
- Delivering excellent customer service.
- Handling customer queries and electronic communication.
- Developing knowledge of Tracker products, services and systems.
- Upselling and cross-selling relevant products and services.
- Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
- Supporting data integrity initiatives.
- Contracting and scheduling.
- Developing problem-solving and customer relationship management skills.
Required Competencies
Tracker Connect is looking for candidates who demonstrate:
- A passion for customer service.
- A professional and positive attitude.
- Excellent communication and interpersonal skills.
- Strong customer focus.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Problem-solving ability.
- Teamwork and collaboration.
- Ability to work in a multi-skilled and fast-paced environment.
Stipend and Programme Benefits
The learnership is offered on a fixed-term basis for 12 months. A minimal stipend will be provided to assist with basic expenses for the duration of the learnership. The advert states that no additional benefits are applicable for the duration of the programme.
Employment Equity
This is an Employment Equity position. Preference will be given to applicants from designated groups in line with Tracker’s policies. Applicants who are not contacted within four weeks should consider their application unsuccessful.
How to Apply
Interested and qualifying applicants should submit their applications through the official Tracker Connect recruitment process. The vacancy is listed as Online and applications close on 11 November 2026.
Disclaimer
Q-Careers shares job opportunities to help South African job seekers discover employment opportunities. We are not the employer or recruitment agency responsible for this vacancy. All applications must be submitted through the official application process provided by the employer. Applicants are encouraged to verify the vacancy details and requirements before applying. Q-Careers will never ask applicants to pay money in exchange for a job opportunity.
Closing Date: 11 November 2026
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