Introduction

To provide efficient customer service in line with the principles of Batho Pele and support the vision of the eThekwini Municipality’s Customer Care Unit.

Location: eThekwini, KwaZulu-Natal, South Africa
Department: Customer Services – Regional Customer Care Centre
Division: Southern Area
Reporting To: Supervisor (Customer Care)
Job Type: Permanent

 

 

 

Key Responsibility Areas

Customer Service:

• Respond to customer inquiries, information requests, and complaints regarding various municipal services.

Application Processing:

• Scrutinize and process applications for vending permits from street traders.
• Handle applications for business licenses related to food handling, entertainment, and hawking under the Business Licensing Act.

Administrative Duties:

• Maintain accurate filing and record-keeping systems.
• Update and manage the transactional management register daily.
• Perform other related administrative duties as assigned.

 

 

 

Competencies Required

• Attention to Detail: Ensure accuracy in all tasks.
• Ethics & Professionalism: Maintain high standards of integrity.
• Organizational Awareness: Understand business processes within the municipality.
• Planning & Organizing: Manage time and tasks effectively.
• Technology Use: Proficiency in relevant computer applications.
• Interpersonal Relationships: Build positive working relationships.
• Communication: Clear and professional verbal and written communication.
• Client Orientation: Focus on customer service and responsiveness.
• Action Orientation: Be proactive in resolving issues.
• Resilience & Change Readiness: Adapt to change and handle work pressure effectively.

 

 

 

Minimum Requirements

• Education: Grade 12 (NQF Level 4) or equivalent.
• Experience: 2 years of relevant experience.
• Skills: Computer literacy.

Preferred Qualifications

• Grade 12 (NQF Level 4) with an Administrative Certificate.
• 3 years of relevant experience.

 

 

 

Remuneration & Benefits

• Annual Salary: R218,077.44 – R283,086.84
• 13th Cheque: Yes
• Housing Subsidy: Yes
• Medical Aid: Yes
• Pension Fund: Yes
• Leave: Included

Contact Person: Lily Tandabantu
Phone: 031 322 7701

This position is ideal for individuals passionate about customer service and administrative management in a dynamic municipal environment.

Closing Date: 20 December 2024

APPLY HERE