Introduction

Eskom’s Gauteng Cluster is seeking two Service Agents to join the Contact Centre team. This position involves providing professional customer service by utilizing established processes to support customers effectively.

Location: MegaWatt Park, Gauteng, South Africa
Vacancy Type: Internal
Reference Number: SACC112024-01

 

 

 

Minimum Requirements

• Qualifications: National Diploma/National N Diploma in Business, Finance, Marketing, Commerce, Social Sciences, or Business Management (NQF6 with 240 credits).
• Experience: Minimum 2 years’ experience in customer service or customer relations.
• Professional Registration: None required.

 

 

 

Skills and Competencies

Behavioral

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating and coaching teams
• Mentoring and developing colleagues

Knowledge

• Eskom business operations
• Standard Power Unit (SPU) and prepayment customer tariffs
• Service delivery training
• Report compilation

Skills

• Computer literacy
• Time management
• Interpersonal and relationship-building skills
• Problem-solving and analytical thinking
• Communication and negotiation skills
• Telephone and stress management

 

 

 

Key Responsibilities

As a Service Agent, your primary duties will include:

1. Inbound Interactions: Manage incoming customer inquiries efficiently.
2. Back-office Activities: Handle administrative tasks and ensure smooth operations.
3. Multi-media & Outbound Activities: Engage in outbound and multimedia communication to enhance service delivery.
4. Customer Service: Provide and improve general customer services, ensuring customer satisfaction.
5. Marketing and Sales Support: Assist with marketing, sales, and related customer service processes.
6. Transaction Support: Perform vending, prepaid, and EasyPay activities.

 

 

 

Eskom’s Commitment

Eskom values equality, employment equity, and diversity. Preference may be given to candidates from under-represented groups in alignment with the company’s employment equity goals. Candidates with disabilities are encouraged to apply.

How to Apply

To apply, send your application and required documentation to recruitmentdx@eskom.co.za.

• If you have not been contacted within 28 days after the closing date, please consider your application unsuccessful.
• Eskom reserves the right not to make an appointment for this position.

Make a difference at Eskom by joining a team that prioritizes customer service and innovation. Apply now!

Closing Date: 27 January 2025

APPLY HERE