Introduction

Lesaka Technologies’ EasyPay Everywhere division has an opportunity available for a Sales & Service Consultant to join their team in Mount Ayliff. The primary purpose of this role is to acquire, educate, and provide sales and service support to customers while driving digital migration and promoting complementary products. This position offers an excellent opportunity to develop your career in a supportive and results-driven environment.

Job Title: Sales & Service Consultant
Location: Mount Ayliff, Eastern Cape
Company: Lesaka Technologies (EasyPay Everywhere Division)
Type: Permanent

 

 

 

Key Responsibilities

• Engage directly with customers to understand their needs and provide appropriate solutions.
• Perform regulatory checks including FICA, POPI, and NCR to ensure compliance.
• Support customers with account servicing, card issuing, and general queries.
• Drive sales by converting leads into successful sales and meeting agreed sales targets.
• Promote digital channels to enhance service efficiency and support digital adoption.
• Ensure activation is prioritized during onboarding processes.
• Retain customers through excellent client service, query resolution, and complaint handling.
• Comply with all regulatory and company-specific requirements including FAIS, TCF, and internal procedures.
• Collaborate effectively within the team and support colleagues when needed.
• Contribute to the improvement of customer experience by identifying and addressing issues proactively.

 

 

 

Minimum Requirements

• Grade 12 / NQF Level 4 Qualification
• 1-2 years’ relevant experience in sales or customer service
• Computer literate (Microsoft Office)
• FAIS compliance

Preferred Qualifications

• NQF Level 5 Qualification relevant to the Financial Services sector
• Regulatory Exam (RE) qualification
• A recognized business diploma or higher certificate at NQF Level 6

 

 

 

Key Competencies

• Strong customer engagement skills
• Ability to handle difficult customers with empathy and professionalism
• Commitment to Treating Customers Fairly (TCF) principles
• Excellent communication and interpersonal skills
• Self-motivated and goal-oriented
• Ability to work effectively both independently and as part of a team
• Integrity and a commitment to compliance

Additional Information

• South African citizenship required
• MIE, clear criminal and credit record
• Must have own reliable transport

 

 

 

Remuneration and Benefits

• Market-related salary
• Staff account
• Access to training and development opportunities

If you have not heard from us within two weeks after the closing date, please consider your application unsuccessful. Lesaka Technologies is an equal opportunity employer and actively supports the recruitment of People with Disabilities.

Closing Date: 13 June 2025

APPLY HERE