Desktop Support Analyst

Transnet is seeking a Desktop Support Analyst to provide technical support across its pipeline operations. This role serves as a single point of contact for end-users, ensuring optimal performance of IT systems, networks, and devices. The successful candidate will support hardware, software, servers, networking, and multimedia systems to ensure minimal downtime and efficient business operations.

Reference Number: req4869
Employment Type: Fixed-Term Contract
Location: Durban Central, KwaZulu-Natal
Closing Date: 5 May 2026

Key Duties & Responsibilities

• Provide first-line technical support for hardware, software, and network issues
• Ensure uptime of network, internet, email, and user access systems
• Install, configure, diagnose, and repair IT equipment
• Maintain and support servers and storage systems
• Manage backups for user data and systems
• Implement and maintain ICT security measures
• Support printers, video conferencing systems, and boardroom equipment
• Ensure availability of LAN, WAN, Wi-Fi, and remote access systems
• Manage ICT equipment inventory and software licenses
• Coordinate repairs, maintenance, and procurement of ICT equipment
• Monitor third-party service providers and escalate issues when required
• Execute ICT-related projects and system improvements
• Provide user guidance and ICT tips
• Minimum Requirements

Qualifications:

• 3-year ICT Diploma
• A+ Certification
• N+ Certification

Experience:

• Minimum of 5 years’ experience in desktop support or IT support environment

Key Competencies & Skills

• Strong troubleshooting skills (hardware and software)
• Knowledge of networking, servers, and IT infrastructure
• Ability to manage multiple IT systems and technologies
• Strong communication and customer service skills
• Problem-solving and analytical thinking
• Ability to work under pressure and meet deadlines

Working Conditions

• Office and site-based IT support environment
• May require travel between sites and after-hours support

Salary & Benefits

• Salary: Market-related (Transnet Grade H2X)

Selection Process

Candidates may be required to undergo:

• Screening and shortlisting
• Technical assessments
• Qualification and background checks

Only shortlisted candidates will be contacted.

Important Notes

• Preference will be given to candidates from designated groups in line with Employment Equity
• Ensure your application is submitted before the closing date

If you do not receive feedback within 90 days, please consider your application unsuccessful.

Disclaimer

This vacancy is shared for informational purposes only. We do not recruit on behalf of Transnet. Applicants must apply through the official Transnet recruitment channels. Q-Careers does not charge any fees for job applications. If you are asked for payment at any stage of the recruitment process, please treat it as a scam. Transnet does not charge any application fees. Report suspicious activity to: 0800 003 056 or reportit@ethicshelpdesk.com We are not responsible for any changes to the advert, requirements, or closing date. Always verify details through official sources.

Closing date: 5 May 2026

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