Principal Clerk

eThekwini Municipality is inviting applications for the position of Principal Clerk within the Customer Services Division. The successful candidate will provide customer service and administrative support in line with Batho Pele principles while assisting residents with municipal service enquiries, applications, complaints, and information requests. This position offers an opportunity to work directly with the public while contributing to efficient municipal service delivery.

Job Type: Permanent
Directorate: Customer Relations Management
Division: Customer Services Division
Department: Office of Operations Management
Location: Umhlanga, KwaZulu-Natal
Salary Grade: 07
Closing Date: 03 July 2026

Key Responsibilities

Successful candidates will be responsible for:

• Assisting customers with municipal service enquiries, complaints, and requests
• Providing information regarding municipal services and procedures
• Receiving and processing applications for vending permits from street traders
• Processing business licence applications relating to food handling, entertainment, and hawking activities
• Verifying and scrutinising submitted applications and supporting documents
• Performing general administrative duties, including filing and record management
• Maintaining customer service literature and information resources
• Completing and updating transactional management registers daily
• Ensuring accurate record keeping and data capturing
• Performing related duties as required by the department

Minimum Requirements

Applicants must have:

• Grade 12 (NQF Level 4) or equivalent qualification
• Minimum of 2 years relevant work experience
• Computer literacy

Preferred Requirements

The following will be advantageous:

• Administrative Certificate
• Minimum of 3 years relevant experience
• Previous customer service or municipal administration experience

Required Competencies

Candidates should demonstrate:

• Attention to detail
• Professionalism and ethical conduct
• Organisational awareness
• Planning and organising skills
• Knowledge of business processes
• Computer and technology skills
• Strong interpersonal skills
• Effective communication skills
• Customer service orientation
• Ability to take initiative
• Resilience and adaptability
• Change management readiness

Special Conditions

• Principal Clerk positions are interchangeable within the department at the discretion of management.
• Candidates must be physically capable of performing the duties associated with the position.

Salary and Benefits

Remuneration: R232,438.20 – R301,728.48 per annum

Benefits include:

• 13th Cheque
• Housing Subsidy
• Medical Aid
• Pension Fund
• Annual Leave Benefits

Why Consider This Opportunity?

This role is ideal for candidates with customer service and administrative experience who want to build a career within local government. The position provides stable employment, attractive municipal benefits, and an opportunity to contribute to service delivery within one of South Africa’s largest metropolitan municipalities.

Important Notes

• Only online applications will be considered.
• Applicants must meet all minimum requirements before the closing date.
• Shortlisted candidates may be required to undergo assessments and verification checks.
• If you do not receive feedback after the recruitment process, please consider your application unsuccessful.

Disclaimer

This vacancy is shared for informational purposes only. Q-Careers does not recruit on behalf of eThekwini Municipality. Applicants must apply through the employer’s official recruitment channels. We are not responsible for changes to the advert, requirements, salary, or closing dates. Always verify information directly with the employer before applying.

Closing Date: 03 July 2026

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